TRACK 1

Bridging Perspectives : The Art of Effective Communication and Stakeholder Engagement

• Identify diverse perspectives and adapt communication strategies accordingly.
» Learn to recognize and accommodate the unique needs and viewpoints of various stakeholders to enhance communication effectiveness.

• Develop the ability to navigate complex stakeholder landscapes.
» Gain skills in navigating intricate stakeholder relationships and dynamics to achieve alignment and collaboration across diverse groups.

• Implement varied communication channels to facilitate effective stakeholder collaboration
» Explore and utilize a range of communication tools and platforms to foster engagement and collaboration among stakeholders with differing perspectives.

TRACK 2

Strategic Management Practice and Execution for Success

• Strategic Management Practice
   » Strategic Framework for Competitive Advantage
   » Strategy Planning and Development
   » Strategic Processes and Governance

• Strategic Execution
   » Strategic Prioritization
   » Goals, Milestones and Deliverables
   » Managing Risks, Issues and Resources

• Key Success Factors
   »Competitive Benchmarking
   »Strategic Alignment
   »Culture, Communication and Collaboration

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TRACK 3

Talent Management for Strengthening Skills and Capabilities

• Changing Perspectives from Traditional HR to Skills and Capabilities
   » Skills and Capabilities for Strategic Differentiation
   » Creating Organizational Capability to Execute Strategy
   » Leadership Prerequisites for the New Paradigm
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• Talent Management, Attraction and Development
   » Attracting, Developing and Retaining the Millennial Workforce
   » Talent Management Systems and Processes
   » Growth, Development and Leadership Opportunities
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• Creating High Performance Teams and Organizations
   » Transparency, Clarity and Objectivity of Goals
   » Behavioral, Cultural, and Leadership Attributes
   » Ownership, Accountability and Responsibility

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TRACK 4

Strategic Financial Management

• Financial Statement Analysis
   » Understand and interpret financial statements in the normal course of work
   » Key concepts and principles behind IFRS 17 and its implications to insurers
   » Accounting concepts, terminologies, and practices of financial statements
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• Business Planning
   » Understand business operations of potential clients
  » Develop business reports to implement specific action plans for their companies.
   » Create sound business plans incorporating financial budgets and forecasts to provide comprehensive performance targets

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TRACK 5

Leveraging Technology & Data to Unlock New Doors in Insurance

• Disruptive potential of GenAI in Insurance
   » Understanding GenAI and its potential to enhance productivity & provide differentiated customer experience.

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• Unlocking value in Insurance through innovative business model &digital transformation,
1. Hybrid Digital Agency business model
2. Embedded Insurance business model
   » Explore new business models which leverage digital to target affinity segments and increase insurance penetration

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• Driving higher customer lifetime value via
1. Wellness ecosystem
2. Proactive Customer Engagement
   » Importance of establishing a Wellness ecosystem and driving proactive customer engagement to enhance customer lifetime value
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TRACK 6

Building Resilient Foundations Through Effective Corporate Governance

• Understanding Principles and Codes of Good Corporate Governance
   » Best practices of corporate governance for an organization
   » Examine business ethics as part of the system of moral and ethical beliefs that guides values and decisions of a business organization and its individuals
   » Roles and responsibilities of board members and senior management to ensure good corporate governance

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TRACK 7

Fortifying Insurance Strategies Through Enterprise Risk Management Excellence

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• Enterprise Risk Management (ERM) Framework
   » Process and role of ERM within the corporate governance framework
   » Introduce risks in insurance including the causes of past insolvencies in Asia and around the world
   » Risk Appetite Statements
   » Insurance Company Risk Spectrum

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TRACK 8

ESG Integration and Risk Management For A Resilient Future

• Global Sustainable Finance Initiatives
   » Paris Agreement
   » UNDP Sustainable Development Goals
   » UNEP Principles For Sustainable Insurance

• ESG
   » Identify ESG risks and opportunities
   » Integrating ESG in insurers’ Enterprise Risk Management framework
   » Ethical and fiduciary duties of the board and senior management in providing good governance to address ESG challenges

• Environmental Risks
   » Physical and transition risks
   » Financial and reputational impact of environmental risks on insurers
   » Building resilience against the impact of environmental risk

Ms. Lau Chin Ching

Director of the Financial Development and Innovation Department in Bank Negara Malaysia. She oversees the formulation of strategic plans and policies to advance the development of the Malaysian conventional banking, insurance and fintech sectors. These include policies and initiatives to shape the industry landscape and promote digitalization and related infrastructure towards supporting the growth of a progressive, competitive, inclusive, resilient and responsive financial sector. The department also drives initiatives to promote greater insurance access and penetration. Prior to joining the department, Chin Ching was a Director in the Insurance Development Department up to March 2022 and a Deputy Director in the Financial Stability Department up to March 2018. She began her career with Bank Negara Malaysia in 2003after graduating from the University of Cambridge (United Kingdom) with a degree in Economics.

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Mr. Rangam Bir

A visionary business leader, who has led several international financial services firms in a careers panning over 26 years across Europe, Asia, Middle East and Africa. Rangam is highly passionate about Culture, Communication, Community and Collaboration to drive innovation and change. He has established a successful track record of building winning businesses in fast growing emerging markets by leading large teams in multicultural and international business environments. As of April 1, 2023, Rangam was appointed as the CEO of AmMetLife Insurance Berhad (AmMetLife), a joint venture between MetLife and AmBank Group. Prior to joining AmMetLife, Rangam held various chief executive roles in Malaysia. First as Chief Executive Officer for Allianz, and most recently as President and Chief Executive Officer for Gibraltar. Through his transformational leadership, he has led his companies to recognition in digital advancements and employer branding.

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Ms. Shirley Hu

A Chartered Accountant with over 15 years of professional experience, providing assurance and advisory work on finance and accounting matters, as well as the finance-related functions across multiple sectors. Having assumed various roles related to accounting & financial reporting, and corporate governance, she is able to associate with and navigate the complex challenges faced by the finance communities across the sectors. Shirley specialized in the insurance industry and one of the leaders leading IFRS 17 projects. Other insurance-related credentials include having an excellent knowledge of insurance regulations in Singapore, being a member of the working group of the ICPAS Insurance Committee, and part of KPMS’s Centre of Excellence for Insurance Advisory. She is also a regular trainer and speaker on insurance accounting and regulatory topics of KPMG, APAC insurance companies and at seminars/workshops held by the Singapore College of Insurance, the Regulators (APAC region). She has also contributed to insurance publications on insights and insurance-related topics.

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William Song

Chief Technical Officer (CTO) of MSIG Asia Pte Ltd, based in Singapore. Prior to his current role, William was the Chief Risk Officer (CRO) of MSIG Asia. William has more than two decades of insurance experience from different insurance markets around Asia Pacific. His experience includes development and implementation of ERM framework, insurance liability valuation, technical premium rating, mergers and acquisitions and insurance analytics. In William’s new role as CTO, he leads in MSIG’s M&A function and look into synergistic efforts to optimise MSIG’s operation efficiencies across the region. William earned a Bachelor’s Degree in Actuarial Studies at Macquarie University in Sydney, Australia and an MBA with Honors at the University of Chicago Booth School of Business from Chicago, USA. William is also a member of Singapore College of Insurance’s board of governors, and Bridge Alliance’s Advisory Council.

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Abhishek Rathi

A Business and Digital Transformation Leader with over 22 years of professional experience, he has spearheaded the Insurance industry’s shift to a Paperless world by leveraging customer insights, design, business process re-engineering and fit for purpose data and digital solutions. These large scale Digitization and Differentiation initiatives have improved agent productivity by over 20%, reduced operational costs by over 40%, and most importantly, redefined customer purchase and servicing experiences, leading to top quartile NPS scores. He works as an Intrapreneur and thrives to take ownership of end-to-end business transformations, aligning all stakeholders towards a shared vision, developing differentiated strategies and galvanising & empowering teams to drive execution with excellence. Innovation of the Year (by Asia Insurance Review) for World’s first virtual reality based customer servicing solution “conVerse” is testimony to driving both industry accolades while achieving planned business outcomes. Abhishek is deeply passionate about harnessing the power of Augmented Intelligence (a human centred approach to Artificial Intelligence), to significantly increase distribution and employee productivity. He envisions a future where Augmented Intelligence empowers the enterprises to create new customer experiences and provide their customers hyper-personalised solutions on demand.

Joining AYIM 2024 offers several benefits, including:

1. Accelerated Learning: The condensed timeframe of the program allows participants to acquire valuable knowledge, skills, and insights in a short period. It provides an intensive and focused learning experience, allowing individuals to absorb information rapidly and apply it effectively.
2. Immersive Experience: The program involves interactive workshops and real-life case studies, providing participants with a deep immersion into the subject matter. This immersive experience enhances understanding, promotes active engagement, and facilitates practical application of concepts.
3. Networking Opportunities: AYIM attracts high-caliber participants from diverse backgrounds from the industry. This creates a rich networking environment where individuals can connect with like-minded professionals, exchange ideas, and build meaningful relationships that can extend beyond the program itself.
4. Access to Expertise: AYIM features industry leaders and subject matter experts as instructors. This provides participants with direct access to their knowledge, insights, and experiences. Learning from these experts can greatly enrich understanding and provide valuable perspectives on industry trends and best practices.
5. Skill Enhancement: The focused nature of the program allows for concentrated skill development in specific areas. Participants can gain expertise in critical competencies, such as leadership, strategic thinking, problem-solving, or industry-specific knowledge. This targeted skill enhancement can significantly boost your professional capabilities and effectiveness.
6. Career Advancement: Completing an intensive program like AYIM demonstrates commitment, dedication, and a proactive approach to professional development. It signals to employers that you motivated, eager to learn, and capable of adapting quickly. This can enhance open doors to new opportunities and position participants for advancement in the industry.
7. Time Efficiency: For busy professionals, a 6-day intensive program offers a time-efficient option to enhance their skills and knowledge. It allows them to compress valuable learning experiences into a shorter duration, minimizing disruption to their regular work responsibilities while maximizing the benefits gained from the program.

Overall, a management associate program provides a unique opportunity for individuals to fast-track their career growth, develop essential skills, build a strong professional network, and lay a solid foundation for long-term success in the insurance industry

Applicants must meet all the following criteria:
• Employed by Life Insurers, General Insurers, Composite Insurers, Reinsurers or Regulators’ office in any of the ASEAN Countries; and
• Letter of Recommendation from employer; and
• Between 31 and 40 years of age; and
• Proficient in English language.

Duration

25 August to 31 August 2024

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Venue

Kuala Lumpur, MalaysiaEvent Location: To be advised

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Registration, Orientation & Welcome Dinner

All participants must arrive in time for programme Registration and Orientation Dinner on Sunday, 25 August 2024 at 6.00 pm.

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Programme Sessions

9.00 am to 6.30 pm daily. However, participants may be required to work beyond these times for case studies and group discussions. There may be breakfast / lunch talks during the programme period.

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Training Methodology

Classroom Lectures and Group Discussions with Case Studies and Assessments to reinforce the learning experience.

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Cancellation Policy

Cancellations will not be eligible for any refund. However, the registered participant may be substituted subject to the approval of the Programme Manager. You must submit your substitution request at least 3 working days in advance.

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Application Procedure

You are encouraged to submit your online Programme Application Form before 1 August2024. Priority will be given to participants from ASEAN countries. Applications must be made online here. To ensure that the 15th AYIM applicants meet the admission criteria, as well as to maintain a diversified distribution of participants, all registrations received will undergo a screening process. Please take note that participants should confirm their air tickets and hotel accommodation ONLY after they have received the Programme Confirmation e-mail from the Singapore College of Insurance. We will inform the participants within 5 working days of their registration, if the 15th AYIM programme is confirmed and if you have been accepted into the programme. The Programme Manager reserves the right to reject any applications.

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Fees ( Exclude Air Fare and Accommodation)

Fee Per Participant : SGD910.00
The programme fee must be paid in full upon application. The programme fee does not cover air fares, hotel accommodation, and the optional city tour. Participants will be required to make additional payment(s) to the local tour agency before the participating in the City tour. Payment Modes:• Telegraphic Transfer• Cheque/Bank Draft• Online Credit Card All Overseas Participants, except for Overseas Participants who pay SCI using credit cards, will be invoiced an administrative charge ofS$35. For Overseas Participants paying by telegraphic transfer, please note that all sums under this invoice payable to the Singapore College of Insurance (SCI) shall be paid free and clear of all taxes (including and not limited to any withholding tax, goods and services taxor other value added tax, digital tax), levies, fees, charges or duties be imposed, levied and/or all deductions. If any deductions and/or withholding is required by law to be made from any payment under this invoice, you or your company shall pay SCI such additional amount and leave SCI with the same amount as it would have been entitled to receive in the absence of any such requirement to make a deduction and/ or withholding.

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Visa Requirements

Overseas participants should consult the Malaysia High Commission, Embassy or Consulate regarding visa requirements. It is the participants’ responsibility to ensure that the visa or entry pass granted for their stay in Kuala Lumpur, Malaysia is valid for the duration of the programme.

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Transport

Participants are to arrange for their own airport transfer. There will also be no transport provided to and from your accommodations and the AYIM venue.

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Financial Training Scheme (FTS)

For Singapore-based participants, Gross Fee payable per participant is : SGD910.00##
Net Course Fee**: S$410.00 (after 70% FTS funding) for Singapore Citizens aged 40 years old and above
Net Course Fee**: S$637.00 (after 30% FTS funding)for Singapore Citizens below 40 years old and
Singapore Permanent Residents**FTS funding capped at S$500.00 per participant.
Claw back Provision: The SCI will claw back the funded portion from the FI which sponsored the participant should the participant withdraws halfway or does not fulfil the course requirements.

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Financial Training Scheme (FTS) Eligibility Criteria to Pay the Above Net Fee:

• Singapore-based Financial Institutions regulated by MAS (licensed or exempted from licensing by MAS).
• FinTech firms certified by Singapore FinTech Association.
• Only for company-sponsored individuals
[1] who are Singapore Citizens or Singapore Permanent Residents, physically based in Singapore.
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• Successfully completed FTS recognised programme (including passing all relevant assessments and examinations).
[1] Individuals who attend a course in the capacity of an instructor or facilitator, e.g. presenter / speaker /panelist are not eligible for FTS funding.

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Include licensed representatives such as insurance agents, financial advisers, and remisiers supported by FI principal and General insurance (GI) agents registered with the General Insurance Association’s(GIA) Agent Registration Board. Self-sponsored licensed representatives or registered agents are required to provide a letter of support from his/her Financial Institution Principal when enrolling for the course. In the event that the participant drops out halfway through the course or did not pass the assessments, SCI will take steps to claw back the course fee subsidy from the self-sponsored participant or the company that has sponsored the participant. The course fee subsidy is applicable only to participants who have fulfilled all the course requirements and passed the assessments. Funding support for the same course / examination will be granted only once per calendar year per participant. All fees indicated are in Singapore Dollars, unless otherwise stated. For more information on FTS funding terms and conditions, please refer to IBF website here.