• Claims handlers with not more than five years’ experience in handling property, engineering and casualty insurance claims.
• Insurance professionals, including brokers, and agents, wishing to enhance their knowledge and skills in handling property, engineering and casualty insurance claims.
• Loss adjusters, and third-party administrators with not more than five years’ experience in handling property, engineering and casualty insurance claims.

At the end of the programme, participants should be able to:

• Understand insurance principles and market structure in Singapore.
• Know the coverage of the common Property, Engineering and Casualty insurance policies.
• Understand the essence of Property, Engineering and Casualty Insurance claims handling.
• Know the issues pertaining to customer service, complaints, reserving and fraud.
• Know the importance of business ethics and codes of conduct.
• Know how to negotiate effective claims settlements.

Module 1: Insurance Principles and Market Structure

• Risk and Insurance
• Principles of Insurance
• Market Structure
• Introduction to Self-Insurance, Co-Insurance, Reinsurance, and Captive Insurance

Module 2: Property Insurance: Coverage & Claims Handling

• Fire Insurance
• Industrial All Risks/All Risks Insurance
• Business Interruption Insurance
• Handling material damage claims
• Handling business interruption claims

Module 3: Casualty Insurance: Coverage & Claims Handling

• Public Liability Insurance
• Products Liability Insurance
• Work Injury Compensation Insurance
• Handling third party liability claims

Module 4: Engineering Insurance: Coverage & Claims Handling

• Contractors All Risks
• Erection All Risks
• Machinery Breakdown
• Deterioration of Stocks
• Handling engineering claims

Module 5: Business Ethics and Code of Conduct

• Definition, Role and Duties of Claims Handlers & Experts
• Principles of Business Ethics
• Ethical Responsibilities & Codes of Conduct
• Benefits of Sound Business Ethics

Module 6: Customer Service, Complaints, Reserving, and Fraud

• Definition of a Customer
• Understanding Customer Expectations
• Key Elements of Customer Service Excellence and its Application in Claims Management
• Complaint Management
• Methods Of Claim Reserving
• The Impact Of Claims Fraud
• Detecting Claims Fraud

Module 7: Negotiating Effective Settlement

• Principles of Negotiation
• Negotiation Process and Techniques
• Settlement Options

‍Thangarajah Thangamany has 26+ years of experience in loss adjusting, currently serving as Managing Director of Singapore’s largest local firm and President of the Loss Adjusters Association of Singapore.

‍

‍

Full Course Fee: S$1,090.00 (incl. of 9% GST)

Net Course Fee: S$790.00 (incl. of 9% GST and after 30% FTS funding) for Singapore Citizens below 40 years old and Singapore Permanent Residents

Net Course Fee: S$590.00 (incl. of 9% GST and after 70% FTS funding) for Singapore Citizens aged 40 years old and above