General insurance agents, insurance brokers and customer service officers, underwriting and claims assistants involved in the Motor Insurance class. Also suitable for those motor traders involved in arranging Motor Insurance for their clients.

At the end of the programme, participants should be able to:

• Highlight the main provisions of the Motor Vehicles Act and the scope of Motor Insurance coverage.
• List the various types of Motor Insurance documents and describe their appropriate use.
• Describe the various classes of Motor Insurance policies.
• State the various rating systems in use and highlight their differences.  
• Describe the typical claims procedures and list the information to be provided by claimants.
• Explain the roles of the various industry bodies formed to address Motor Insurance policyholders’ concerns.
• Apply the knowledge gained to more effectively and confidently advise clients on Motor Insurance matters.

Motor Vehicles (Third Party Risks And Compensation) Act

Scope of Motor Insurance Coverage

• Act Only.
• Third Party Only.
• Third Party, Fire And Theft.
• Comprehensive.

Motor Insurance Documents

• Proposal Form.
• Certificate Of Insurance.
• Cover Notes.
• Policy Document.
• Endorsements.
• Renewal Notice.
• Claim Form.

Classes of Motor Insurance

• Private Motor Vehicle Insurance.
• Commercial Motor Vehicle Insurance.
• Motorcycle Insurance.
• Motor Trade Insurance.

Certificate of Entitlement (COE) and Other Related Concepts (ARF, PARF)

Underwriting philosophy and Rating

• Motor Trade Insurance.
• Historical Tariff vs New Points Rating System.
• Emergence of Telematics and Data Analytics.
• Autonomous vehicles.

Claims Handling Procedures

• Motor Claims Framework
• Independent Damage Assessment Centres (IDAC).
• Motor Insurers’ Bureau Of Singapore (MIB).
• Tribunal On Motor Third-Party Property Damage (TPPD) Claims.
• Financial Industry Disputes Resolution Centre (FIDReC).

Singapore Motor Insurance Claims Statistics

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‍Leslie Wong is currently Senior Client Manager and Affinity Practice Leader at an international insurance broking firm with responsibilities for management of corporate accounts in Property and Casualty lines as well as consumer insurance business. He specializes in motor insurance and motor claims handling, having spent more than 12 years at a Not-For Profit organisation in senior position with responsibilities for membership, insurance services, customer service, and in-house corporate insurance manager for its commercial fleet of vehicles prior to his current position.

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Full Course Fee: S$606.70 (incl. of 9% GST)

Net Course Fee: S$439.72 (incl. of 9% GST and after 30% FTS funding) for Singapore Citizens below 40 years old and Singapore Permanent Residents

Net Course Fee: S$217.07 (incl. of 9% GST and after 70% FTS funding) for Singapore Citizens aged 40 years old and above

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