The programme provides in-depth knowledge on the insurance needs of individuals, business owners and professional clients. The CLU®/S designation is all about developing greater technical knowledge and expertise in protection, accumulation, preservation and distribution of wealth; implementing current estate planning strategies and planning for business owners and professionals; and understanding the complexities of health insurance and the legal aspects of life insurance.

For Whom:

• Financial Planners / Life Insurance Advisers
• Relationship Managers
• Bancassurance Staff
• Other insurance professionals whose job responsibilities require in-depth knowledge of financial planning principles, practices and products, and those wishing to obtain a professional financial planning qualification for their career advancement

(Note: Dates are subject to changes.)

The maximum number of exemptions to be granted to any one candidate is 5 modules, regardless of the number of qualifications held by the candidate.

For any candidate who is a designation holder of the Chartered Financial Consultant (ChFC®/S) Programme wishing to pursue the Chartered Life Underwriter (CLU®/S) qualification, he will need to take only the following 4 examination modules:

• CLUS01 Individual Life Insurance
• CLUS03 Life Insurance Law
• CLUS04 Life Insurance Company Operations
• CLUS08 Group Benefits & Health Insurance

Such candidate does not need to apply for exemptions for the remaining 4 CLU®/S modules and does not need to pay for the exemption fees. However, the candidate is required to write in to SCI via talk2us@scidomain.org.sg and inform SCI if he wishes to proceed with the CLU®/S programme to activate the exemptions before he registers for the CLU®/S modules. Once an exemption has been granted, the candidate must register for the CLU®/S Programme within 30 days from the date of the exemption letter. If there is no registration of the CLU®/S Programme within the 30 days’ period, the candidate will need to re-apply for exemption as a fresh application.

A candidate can apply for exemption at any stage during his study. However, there will not be any fee refund for any study text already purchased or course already registered for.

For more information, please visit the SCI website.

Grievance Procedure / Dispute Resolution

The SCI is committed to providing prompt and efficient channels for candidates to seek resolution for their dispute and grievance. A candidate’s dispute or grievance may arise from any experience aspect at the SCI which the candidate believes to be unfair, unjust or unreasonable. The SCI’s policies and procedures will take precedence over the dispute and grievance process. A candidate who is seeking dispute or grievance resolution must follow the 3-step Dispute and Grievance Resolution Process as outlined below. Each step must be completed before going to the next step.

STEP 1

Send an e-mail to Officer-In-Charge of the Programme via talk2us@scidomain.org.sg. The e-mail will be acknowledged within 3 working days. The Officer-In-Charge will investigate the dispute or grievance and provide a resolution to the candidate within 20 working days from date of receipt of the e-mail. The SCI will make an effort to seek resolution at operational level. In all correspondence with the SCI, the candidate must provide the following contact information:

• Full Name (as in NRIC);
• Student ID (as assigned by the SCI);
• Contact Number: Office & Mobile; and
• Programme Title & Modules/Subjects.

STEP 2

In the event that the resolution rendered is not resolved or unsatisfactory, the candidate may escalate the dispute or grievance to the Head of Department (HOD). The HOD will investigate the dispute or grievance and will provide a resolution to the candidate within 5 working days from date of appeal.

STEP 3

If a mutually amicable resolution cannot be found, the candidate may file an appeal with the SCI’s Chief Executive. The Chief Executive will investigate the dispute or grievance from an independent perspective, and will work with the SCI’s Senior Management to offer a resolution within 5 working days from the date of appeal to the Chief Executive.

In the event that the candidate and the SCI are unable to resolve the dispute or grievance amicably, either party may approach the CPE’s Student Services Centre (SSC) for help. The officers at the SSC will review the issues and may refer the dispute to the CPE Mediation-Arbitration Scheme. If the dispute is not resolved through mediation at the Singapore Mediation Centre, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.