Offered on a class-based part-time basis, the Diploma in Life Insurance (DLI) programme is developed and awarded by the Singapore College of Insurance (SCI) as a professional qualification for Singapore-based insurance industry practitioners. It is a technical and supervisory qualification for life insurance staff and is a logical progression after obtaining the Cert SCI (Life Insurance) and Cert SCI (Health Insurance) designations.

This programme provides a good understanding of the various individual life, annuity and disability insurance products, including design, pricing, underwriting, claims, investments, and other managerial operations of a life insurance company. In addition, this programme presents an overview of risk management relating to insurance and retirement planning. It also provides an in-depth treatment of the legal aspects of life insurance, life insurance company operations, as well as the process and environment relating to financial planning. This programme can be a milestone towards the attainment of the Chartered Life Underwriter®/Singapore (CLU®/S) programme, which is awarded by SCI under licence from The American College of Financial Services.

For Whom
• Supervisors, team leaders, senior executives and those with long-term ambitions of assuming managerial positions;
• Insurance staff members employed in support functions wishing to develop their knowledge of the business; and
• Those wanting to be provided with a pathway towards achieving the CLU®/S qualification

‍

In order to register for the programme / examination, the candidate:
a. must be at least 18 years of age;
b. should be a Singapore Citizen / Singapore Permanent Resident or foreigner who is ordinarily resident in Singapore at the point of registering for the examination;
c. should preferably be engaged in financial services activities; and|
d. must have successfully completed the Capital Markets and Financial Advisory Services (CMFAS) examination Module 5 and Module 8 or Module 9, as well as Health Insurance examination.
The candidate must produce relevant supporting documents to the SCI for verification purposes if required during the signing of the Advisory Note and Student Contract.

Offered on a part-time basis, Diploma in Life Insurance (DLI) programme with a duration of 5 months is taught in the form of tutorials which are delivered virtually.

The number of exemptions to be granted, if applicable, shall not be more than 2 modules subject to SCI Exemption Policies and Requirements to qualify for Exemption.

Exemptions are granted for the following: -

* Financial Planning Association of Singapore
** Subject to completion of designated modules selected under the Finance Elective and University Core CoursesFor details on exemption of modules, please refer to SCI website
‍

Grievance Procedure / Dispute Resolution

The SCI is committed to providing prompt and efficient channels for candidates to seek resolution for their dispute and grievance. A candidate’s dispute or grievance may arise from any experience aspect at the SCI which the candidate believes to be unfair, unjust or unreasonable. The SCI’s policies and procedures will take precedence over the dispute and grievance process. A candidate who is seeking dispute or grievance resolution must follow the 3-step Dispute and Grievance Resolution Process as outlined below. Each step must be completed before going to the next step.

STEP 1

Send an e-mail to Officer-In-Charge of the Programme via talk2us@scidomain.org.sg. The e-mail will be acknowledged within 3 working days. The Officer-In-Charge will investigate the dispute or grievance and provide a resolution to the candidate within 20 working days from date of receipt of the e-mail. The SCI will make an effort to seek resolution at operational level. In all correspondence with the SCI, the candidate must provide the following contact information:

• Full Name (as in NRIC);
• Student ID (as assigned by the SCI);
• Contact Number: Office & Mobile; and
• Programme Title & Modules/Subjects.

STEP 2

In the event that the resolution rendered is not resolved or unsatisfactory, the candidate may escalate the dispute or grievance to the Head of Department (HOD). The HOD will investigate the dispute or grievance and will provide a resolution to the candidate within 5 working days from date of appeal.

STEP 3

If a mutually amicable resolution cannot be found, the candidate may file an appeal with the SCI’s Chief Executive. The Chief Executive will investigate the dispute or grievance from an independent perspective, and will work with the SCI’s Senior Management to offer a resolution within 5 working days from the date of appeal to the Chief Executive.

In the event that the candidate and the SCI are unable to resolve the dispute or grievance amicably, either party may approach the CPE’s Student Services Centre (SSC) for help. The officers at the SSC will review the issues and may refer the dispute to the CPE Mediation-Arbitration Scheme. If the dispute is not resolved through mediation at the Singapore Mediation Centre, the dispute will be referred for arbitration by an arbitrator appointed by the Singapore Institute of Arbitrators.

‍